Privacy Policy

1. Who We Are

OXO Technologies is a technology company registered in Kenya, operating the OXOGUARD guard workforce management platform. Our registered business address is Nairobi, Kenya. You can contact us at hello@oxoguard.co.ke for any privacy-related queries.

2. Information We Collect

2.1 Information you provide directly

When you submit a demo request or contact us through our website, we collect:

• Full name
• Company or organisation name
• Email address
• Phone number (optional)
• Number of guards managed (selected range)
• Any information you voluntarily include in your message

2.2 Platform data (for customers)

When your organisation uses the OXOGUARD platform, we process operational data on your behalf, including:

• Guard and staff names, contact details, and shift records
• GPS location data from patrol check-ins
• Incident reports and photographs submitted through the app
• Site and deployment configuration data
• Visitor management records (where the VMS add-on is enabled)

2.3 Automatically collected data

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and device information
• Pages visited and time spent on site
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Respond to demo requests and enquiries
• Provide, maintain, and improve the OXOGUARD platform
• Send relevant product and service updates (you may opt out at any time)
• Ensure the security and integrity of our systems
• Comply with legal obligations under Kenyan law
• Generate aggregated, anonymised analytics about platform usage

4. Legal Basis for Processing

We process your personal data on the following legal bases under the Kenya Data Protection Act, 2019:

• Consent — where you have provided explicit consent, such as when submitting a contact form
• Contract performance — where processing is necessary to deliver services under an agreement with your organisation
• Legitimate interests — where we have a legitimate business interest, such as improving our product and communicating with prospects
• Legal obligation — where we are required to process data to comply with applicable law

5. Data Sharing and Third Parties

We do not sell your personal data to any third party. We may share your data with:

• Service providers — trusted third-party tools that help us operate our business (e.g. form submission services, cloud hosting providers). These providers process data only on our instructions.
• Legal authorities — where required by law, court order, or to protect the safety of our users or the public.

Any third-party service providers we work with are contractually required to handle your data securely and in accordance with applicable data protection law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Website enquiry data: up to 24 months from last contact
• Platform operational data: for the duration of your service agreement plus 12 months
• Financial and contractual records: 7 years as required by Kenyan law

You may request deletion of your data at any time by contacting us at hello@oxoguard.co.ke.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. While we take every reasonable precaution, no system is entirely immune from risk, and we encourage you to contact us immediately if you suspect any data breach.

8. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict certain types of processing
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Office of the Data Protection Commissioner of Kenya

To exercise any of these rights, please contact us at hello@oxoguard.co.ke. We will respond within 30 days.

9. Cookies

Our website uses minimal cookies for basic functionality. We do not use tracking cookies or third-party advertising cookies. By continuing to use our site, you consent to any essential cookies required for the website to function correctly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be available at oxoguard.co.ke/privacy.html. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: